POSITION TITLE: Safety & Security Officer
BRANCH: Safety & Security
HOURS OF WORK: 80 hours every 2 weeks (12 hour rotating shifts)
Basic Function: Reporting to the Supervisor of Safety & Security (or designate), the Safety & Security officer is responsible for the protection of all Zoo assets, the safety of staff and public, while providing customer assistance as required.
Conduct patrols of the Zoo site and provide protection of all Toronto Zoo assets from any and all causes.
Provide access control to site for both staff & public, protects against the unauthorized removal of Zoo property.
Attends emergency calls as required and takes charge unless or until relieved by more senior personnel.
Conducts detailed investigations and reports his/her findings and recommendations regarding incidents or accidents occurring on Zoo property and any infractions of the applicable federal & provincial laws, the Zoo by-law and policies.
Directs vehicle and pedestrian traffic, provides crowd control, and controls unauthorized parking on Zoo property. Provides, as necessary, direction and guidance, to seasonal & probationary Safety & Security staff.
Reports, on a routine basis, unsafe/unsightly public and staff work areas and conducts follow-up inspections.
Provide cash escorts, vehicle escorts and non-emergency transportation for Zoo staff to medical facilities when directed.
Provide guest services including, but not limited to, site information, vehicle access & boosts, assistance with lost children or guests and first aid.
Conducts emergency equipment inspections and public safety audits as directed.
Ensure compliance with the provisions of Ontario Occupational Health and Safety Act and Regulations.
Maintain control over, and issue keys under the control of, the Safety & Security Branch.
Staffs the reception desk & Control Centre as required.
Works rotating shifts, weekends & holidays and may be required to work overtime.
Assists guests on-site as required and ensures excellent customer service is provided by Zoo staff.
In the absence of a Supervisor, or Senior Officer, may be appointed to act as Senior Officer, providing guidance and direction to Security & Safety personnel. (Does not apply to probationary officers)
Other related duties as assigned.
Possess a diploma in Law & Security or related field.
Previous experience in law enforcement or security work.
Must be able to deal with staff and public in an efficient and courteous manner.
Possess good verbal and written communication skills.
Working knowledge WHMIS legislation, Ontario Occupational Health and Safety Act, Trespass to Property Act, applicable sections of the Criminal Code and Liquor Control Act.
Possess a valid Standard First Aid and CPR "C".certificate.
Good driving record and possess a G class driver's licence, valid in the Province of Ontario, to meet the requirements of the Zoo's safe driving program.
Must possess a Security Guard License under the Private Security & Investigative Services Act.
Current firearms licence (PAL) an asset.
CANDIDATES MAY BE REQUIRED TO TAKE A WRITTEN AND/OR PRACTICAL EXAMINATION RELEVANT TO THE POSITION.
If interested in this position, please submit your resume by 4:00 p.m on Wednesday, April 18, 2012 at 4:00 p.m to:
Human Resources, Toronto Zoo
361A Old Finch Ave.
*Please state the position you are applying for in the subject line of your application. Ie. "Application Safety & Security Officer".
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